FAQ (Frequently asked questions)

Version: 2020-09-21


I have questions about/ problems concerning/ need information on:

Login, booking, registration

Cancelling

Documents

Exams

Organisational stuff

Login, booking, registration

How do I log into LFU:online?
  • You don't have an email account of the University of Innsbruck
    If you don't have an email account of the University of Innsbruck, you have to create a LFU:online account. Enter your personal data and email address and create a password. You will then receive an email with a link to activate your account. As soon as you have activated your account, you can log into LFU:online with your user name (i.e. your email address) and your password.

    Note:
    When you receive an email address of the University of Innsbruck (thus becoming a student or employee of the university), you can no longer log into LFU:online with your private email address. You must then use the user name (cxxxxx) provided by the university.

  • You have an email account of the University of Innsbruck
    Please use the user name (cxxxxx) and password (mail password) provided by the IT centre (ZID). Students will get their user credentials upon their admission in the Admission Department and employees will receive the documents by mail at their work place.

More information:

Why can't I log into LFU:online?

Reason 1: Your user name and/or password is wrong. Please retry and refer to the information on passwords (German only).


You want to change your password. You are:


Reason 2: You are no longer a student of the University of Innsbruck and thus your account has expired. To get printouts of your documents please refer to the Admission Department for admission records etc. and to the Examinations Office for academic records.


Reason 3: You don't have a personal user account. In case of the error message Login failed because this is no personal user account please contact the LFU:online Support Team.


More information:

Where can I change my password??

You can change your password in the following places:


More information:

I don't have a personal user account - what can I do?

In case of the error message Login failed because this is no personal user account please contact the LFU:online Support Team.


More information:

How do I book a course?
  • Open Quicklinks > Course Catalog or in LFU:online, select Courses.
  • Select a semester.
  • Select a course.
  • The booking period is displayed under Booking at the bottom of the course details. During the booking period there is a button Book course. If there is no booking information, the course cannot be booked through LFU:online - in this case please refer to the lecturer or the departmentthat is responsible for the course.

On the first page of the booking procedure you select the study programme for which you wish to attend the course. If the lecturer has limited booking to specific study programmes and you are not enrolled in any of these, you are not able to book the course - in such a case please refer to the lecturer.

  • Select a study programme.
  • Click Continue.


Requirement check

If the lecturer has activated the requirement check, LFU:online automatically checks the admission requirements defined by the curriculum. The result of the requirement check is displayed on the second page of the booking procedure.


  • Click Continue.

Complete your booking on the last page of the booking procedure:

  • Enter a message for the lecturer in the field Remarks.
  • Confirm the notifications.
  • Click Book.

More information:

Where can I get a list of all courses on offer?

The Course catalogue is a complete semestral compilation of all courses on offer at the University of Innsbruck. You get there through the navigation bar LFU:online > Courses or with the quicklink Course catalog.

The curriculum of your study programme tells you which courses to attend - or refer to the respective department.


More information:

Where can I find the booking period for courses?

The booking period for a course can be found in the Course catalogue. Open the course and scroll to the bottom of the page.

Under Courses > Booking periods you find a list of booking periods for all faculties.

Note: You can use the Advanced Search in the course catalogue to filter all courses for which booking is available at the moment by ticking the checkbox open booking for a course.

More information:

What does the status booking request mean?

When you book a course, you get the status booking request. This status remains until your request ist confirmed or rejected by the lecturer or department. If you have questions concerning your booking status, please contact the lecturer.


More information:

Which courses do I have to book?

The curriculum of your study programme tells you which courses to attend - or refer directly to the respective department.


More information:

Why is there no booking button for some courses?

There may be various reasons:

  • The booking period is closed. You can no longer book through LFU:online. Please contact the lecturer for more information.
  • This course cannot be booked through LFU:online. For more information please contact the respective department or the lecturer.


More information:

What's the requirement check and how does it work?

The requirement check is a tool within LFU:online to check admission requirements when you want to book a course or register for a course exam.

If the lecturer has activated the requirement check, LFU:online automatically checks the admission requirements defined by the curriculum. The result of the requirement check is displayed on the second page of the booking procedure.

Note: LFU:online does not decide on your admission to a course or exam - the final decision will always be made by the lecturer. The LFU:online requirement check is designed to provide you and the lecturer with additional information.

Problems with the requirement check

There are various reasons why LFU:online might fail to check the requirements:

  • Lacking exams: Exams needed for the requirement check have not yet been stored in LFU:online.
  • Lacking or wrong allocation of exams: You have successfully passed an exam but LFU:online cannot attribute the exam to a specific module.
  • Recognised exams cannot be allocated: An exam has been recognised but LFU:online cannot attribute it to the correct module.

If the requirement check cannot be performed, a red flag will be displayed. There are three possible reasons:

  • Requirement check not possible: LFU:online cannot perform the requirement check.
  • Requirement check not activated: The LFU:online requirement check cannot be performed for this curriculum.
  • Requirement check not implemented: No admission requirements available in LFU:online.

In all those cases the requirement check must be performed by the lecturer without the support of LFU:online.

Note: Please use the field Remarks on the next page of the booking procedure to inform the lecturer that you meet the admission requirements. You may place your booking even if you do not meet the admission requirements according to LFU:online.

More information:

What can I do if the requirement check is wrong?

If the requirement check is wrong, you may still complete your booking. LFU:online will never decide on your admission - the final decision will always be made by the lecturer. The LFU:online requirement check is designed to provide you and the lecturer with additional information. Please use the field Remarks on the next page of the booking procedure to inform the lecturer that you meet the admission requirements.

Problems with the requirement check

There are various reasons why LFU:online might fail to check the requirements:

  • Lacking exams: Exams needed for the requirement check have not yet been stored in LFU:online.
  • Lacking or wrong allocation of exams: You have successfully passed an exam but LFU:online cannot attribute the exam to a specific module.
  • Recognised exams cannot be allocated: An exam has been recognised but LFU:online cannot attribute it to the correct module.

If the requirement check cannot be performed, a red flag will be displayed. There are three possible reasons:

  • Requirement check not possible: LFU:online cannot perform the requirement check.
  • Requirement check not activated: The LFU:online requirement check cannot be performed for this curriculum.
  • Requirement check not implemented: No admission requirements available in LFU:online.

In all those cases the requirement check must be performed by the lecturer without the support of LFU:online.

Note: Please use the field Remarks on the next page of the booking procedure to inform the lecturer that you meet the admission requirements. You may place your booking even if you do not meet the admission requirements according to LFU:online.

More information:

How do I register for an exam?

Registering for an exam is similar to booking a course.

  • In the Course catalogue, select the course for which you wish to take the exam.
  • Open the course.
  • Click Register exam at the bottom of the page.
  • Select a study programme.
  • Click Continue.
  • You can leave a message in the field Remarks
  • Click Book.


More information:

Must I use the SOWI points booking system?

The SOWI points booking system applies to most modules and courses of the Innsbruck School of Management and the Faculty of Economics and Statistics, but also to modules of other faculties with an economic focus. The faculties will inform every semester you by email where the SOWI points booking system is to be used.


More information:

How does the SOWI points booking system work?

The SOWI points booking system is designed to book SOWI modules. Each semester you get points that you can invest to book various modules. Similar to an auction, the bookings with the highest bids will be confirmed. It is the intention of the system to justly allocate bookings and warrant that each student may attend courses worth 30 credits.


More information:

How many points do I get in the SOWI points booking system?

You get 2.000 points per semester - 1.000 points for the first round and another 1.000 points for the second round. This is irrespective of the amount of study programmes you enrol.
Points that have been left over after the first round may be used for the second round. After the second round all remaining points will be erased.


More information:

How many points must I invest in the SOWI points booking system to gain a module?

To help you invest the right amount of points you can study the "course costs" of earlier semesters.


More information:

How many points must I invest to gain a STEOP course?

Since you are obliged to attend STEOP courses to be allowed to continue your studies, one symbolic point is enough to gain the course.


More information:

Where can I go if I don't gain 4 modules in the SOWI points booking system?

If - after the third round - you have not gained 4 modules or courses worth 30 credits, please contact the relevant dean of studies.


More information:

How do I register for overall exams?
Perform the following steps to register for an overall exam:
  • Select My Exams > Overall exam registration.
  • Select the study programme for which you wish to register for an exam.
  • Among the exams displayed, select one and click Register.
  • Check the admission requirements (the result of the requirement check is not displayed for REWI overall exams). You can place a "booking request" even if you do not pass the requirement check! (Exception: In the BA Management and the diploma programme International Economic and Business Studies you may register only if you pass the requirement check.)
  • Click Register now.
  • You can view all exam registrations under My overall exam registrations.

More information:

How does the preference booking system work?

The preference booking system is designed to justly allocate courses. All students stand the same chances to have their booking preferences confirmed. The time of booking does not influence the confirmation procedure. You can place booking requests and set preferences for as many courses as you wish.


More information:

How can I register for a thesis?

On the studies' page of the Examinations Office you can find the forms to register for a thesis. Complete the form, have it signed by the competent authorities and submit it to the Examinations Office. If you study a 6 semester doctoral programme, the Examinations Office will then trigger an online doctoral thesis agreement which will help you and your supervisors to document work progress. You find your doctoral thesis agreement under LFU:online > My papers > My agreements.


More information:

How can I sign up for the academic ceremony (Sponsion/Promotion)?

Under LFU:online > My forms > Create new > Registration for the academic ceremony you can sign up for the academic ceremony. The registration is forwarded to and processed by the Admission Department.


More information:

Where can I check my emails?

You can use the quicklink Webmail for Employees or Webmail for Current Students in the top right of the university's website or the following link: Webmail.



Note: The LFU:online mailbox is NOT the mailbox where your emails will be delivered! Check your emails via Webmail. Please contact the IT centre help desk (German only) for details on your email account.

More information:

How can I subscribe to a student newsletter?

You can subscribe to university newsletters through LFU:Online > My profile > System settings. Simply check the boxes next to the respective newsletters and click Save.


More information:

How can I register for a study programme with special admission procedures?

There are two modes of registration at the University of Innsbruck:

  • Programmes with special admission procedures
  • Programmes without special admission procedures

Please note that there are different deadlines for the programmes. For detailed information and links, deadlines and workflow please refer to the information page on study programmes.

You have to perform one or two steps in LFU:online to register for a programme with special admission procedures:

  1. Online Self Assessment: Complete a questionnaire to receive an automated feedback report. It depends on the study programme if you have to complete an online self assessment.
  2. Complete registration: You may participate in the following admission procedure only if you have completed the registration process. The University may ask for a handling fee that must be paid before the registration will be completed.

If you have to pay a handling fee, you may chose one of the following methods of payment:

  • Credit card (VISA, MasterCard, AMEX): The registration will be completed immediately and you will receive your confirmation of registration at once.
  • EPS / Online banking: The registration will be completed immediately and you will receive your confirmation of registration at once.
  • SEPA bank transfer: The registration will not be completed until the payment is credited to the University of Innsbruck. It may take several days until you will receive your confirmation of registration. Please make sure that the payment is credited to the University before the end of the registration period!

More information:

Cancelling

How do I cancel a course booking?

You may cancel your course booking by following the link Cancel booking under My bookings > My course bookings as long as the booking period is not yet over. If there is an additional cancellation period, you may cancel your online booking until the end of that period. If online cancellation is no longer possible please refer to the relevant department to learn how to cancel your booking.




By clicking the button Cancel booking you will be deleted from the list of participants.


More information:

How do I cancel the registration for a course exam?

You may cancel your registration by following the link Cancel booking under My bookings > My course bookings as long as the booking period/ cancellation period is not yet over.


More information:

How do I cancel the registration for an overall exam?
  • Please note that the period in which you can cancel your registration can differ from faculty to faculty!
  • REWI: You may cancel your registration until three days before the exam by e-mail, telephone or calling at the Examinations Office.
  • Within the cancellation period you can cancel a registration by navigating to My overall exam registrations and clicking on Details next to the respective exam. Click the Button Cancel to cancel the registration.

More information:

How do I cancel a SOWI module booking?

You may cancel your registration until the end of the cancellation period.

  • Click �bersicht meiner Anmeldungen
  • Select a module and click Bearbeiten
  • Click Stornieren


More information:

How do close a study programme?

Under LFU:online > My forms > Create new > Request to close a study programme you can submit a request to the Admisstion Department.


More information:

How can I unsubscribe from a student newsletter?

You can unsubscribe from university newsletters through LFU:Online > My profile > System settings. Simply uncheck the boxes next to the respective newsletters and click Save.


More information:

Documents

What's a study confirmation and where can I get it?

The study confirmation confirms that you are an enrolled student at the University of Innsbruck. You will receive a confirmation for each of your active study programmes.



You can retrieve the document from LFU:online > My study programmes > Study confirmations. You can select a programme or semester and also enter an addressee (e.g. Revenue Office).


More information:

What's an admission record/study record and where can I get it?

The admission record and the study record are complete listings of all study programmes that you have ever enrolled at the University of Innsbruck. The records contain admission dates, supplementary exams to be taken, graduation dates as well as mobility programmes. You can also see if you have to pass the orientation period (STEOP). The study record also lists all semesters of enrolment.




You can retrieve the documents from LFU:online > My study programmes > Admission record/study record. You can select the semester and the language of issue.


More information:

What's an academic record and where can I get it?

The academic record is the official certificate containing all exam results and is available in English and German. You may select those exams which are to be printed on the record. If not all exams are selected there will be a note telling that This academic record is not a complete list of exams.



You can retrieve the document from LFU:online > My Exams > Academic record.

The academic record may be printed on a blank DIN A4 sheet of paper. If you need a sealed and signed copy, please refer to the Examinations Office.


More information:

Where can I get my study documents if I can no longer log into LFU:online?

Upon completion of your studies your LFU:online account will be closed so that you will no longer be able to print LFU:online documents. To get documents concerning examinations or certificates, please refer to the Examinations Office, if you need study confirmations, confirmations of payment, admission and study records, please contact the Admission Department.


More information:

What's a confirmation of payment and where can I get it?

The confirmation of payment is your proof that you have paid tuition fees.



You can retrieve the confirmation of payment from LFU:online > My profile > Confirmation of payment. You can choose the language of issue and the amount of copies. Confirmations cannot be printed for semesters with tuition fee reimbursements - in such a case please contact the Admission Department.


More information:

Why is the confirmation of payment for the current semester not yet available?

If you pay the tuition fee by bank transfer or internet banking, it may take several days for the fee to be transferred to the University of Innsbruck. For more information on tuition fees please contact the Admission Department.


More information:

Where can I get the user credentials for LFU:online?
  • You are a student or employee of the University of Innsbruck
    Students get their user credentials upon their admission in the Admission Department and employees receive the documents by mail at their work place. For questions concerning your user credentials please contact the ZID-service of the IT centre (ZID).


  • You are neither student nor employee of the University of Innsbruck
    Please create a LFU:online account to get your user credentials. You can then log in with your user name (i.e. your email address) and your password.

    Forgot your password?
    If you have forgotten your password, enter your email address and you will be sent a link to create a new password.

    Change password
    After logging into LFU:online you can create a new password which has to be used from the next session on.

    Change email address
    After entering a new email address you will receive a link to activate the new email address.

More information:

Where can I get the forms to complete my studies or register for a thesis?

On the info pages on study programmes you can download the forms to complete your studies or register for a thesis.

What's an official electronic signature?

The official electronic signature is a signature issued by a public authority in Austria. It serves to mark a file as an official document. A digitally signed document is considered legally binding - there is no need for a written signature or stamp.

You can add a digital signature to all PDF documents available in LFU:online. Austrian authorities must accept these documents.

More information:

What is a digitally signed document good for?

You can now use a digitally signed document whenever you are asked to submit a signed and sealed copy. If, for example, you need to submit an admission record issued by the University of Innsbruck to be admitted to the University of Vienna, you can now create a digitally signed admission record as pdf.

More information:

How can I check an official electronic signature?

There is an offical website to upload and check digitally signed documents: https://www.signaturpruefung.gv.at/.
A print-out of an electronically signed document can only be verified by sending it to the authority which issued the document. The document which needs to be verfied has to be complete. An image (scan, copy) is sufficient and can be sent in any appropiate way.

Why is the electronic signature not visible?

Documents which were electronically signed by the University comply with the requirements of the European Union and use the PDF-format "PAdES". Unfortunately Mozilla Firefox' PDF-reader (PDF.js) currently does not support this kind of electronic signature and hides the signature block. If you open the document in a program which supports PAdES the signature block will become visible.
Documents signed by the University are valid nevertheless and can be validated here.

Why does Adobe show the hint "At least one signature has problems"?

Electronically signed documents from Austrian authorities will show the hint "At least one signature has problems." in Adobe Reader. Adobe has not yet implemented the certificate we are using to sign our documents. If you want to verify documents with Adobe Reader you will need to add this certificate manually.
Documents signed by the University are valid nevertheless and can be validated here.

More information:

Exams

Where can I view my exam results?

Under LFU:online > My Exams > Exam Results you get detailed information on all exams that you have taken at the University of Innsbruck. If there are new exam results, you will be notified as soon as you log into LFU:online (e.g. "There are 2 new exam results.").

As soon as the exam results have been inserted into the official exams register by the Examinations Office, you may view them in LFU:online. According to the Universities Act 2002, exams must be graded and published in LFU:online within 4 weeks. If an exam result turns out to be wrong or missing, please refer to the examiner or the competent Examinations Office.

There are different icons for exam results in LFU:online.


More information:

How long will it take for exam results to be available in LFU:online?

According to the Universities Act 2002, exams must be graded and published in LFU:online within 4 weeks. If an exam result turns out to be wrong or missing, please refer to the examiner or the competent Examinations Office.


More information:

An exam result is wrong - what can I do?

If an exam result turns out to be wrong, please refer to the examiner or the competent Examinations Office.


More information:

What does the icon in front of the exam result mean?

The icon of your exam result indicates the processing status. There are four different statuses:

Status not allocated: The result has not yet been allocated to a module/ subject. The result will be displayed under the heading Exams without allocation on your Academic Record.
Status provisional allocation: The result has already been allocated to a module/ subject. This may be done automatically by LFU:online or manually by the Examinations Office. However, this allocation is not yet permanent and such exams will be displayed under the heading Exams without allocation on your Academic Record. The provisional allocation will be confirmed at the end of your studies..
Status allocation confirmed: The result has been permanently allocated to a module/ subject. The result will be displayed under the respective module/ subject on your Academic Record.
Status allocation locked: The result has been permanently allocated to a module/ subject and the final certificate has already been issued. The result will be displayed under the respective module/ subject on your Academic Record.

At the end of your studies you allocate exams using the printed exams protocols. The Examinations Office stores your suggested allocations in LFU:online. For further information please refer to the Examinations Office.


More information:

How does the recognition of exams work?

To have academic achievements recognised for another study programme, please refer to the competent Examinations Office. On the info page of your study programme you will find the respective forms and the contact details of the persons responsible for recognition matters.

If there is an official recognition ordinance for your study programme, you can do the recognition in LFU:online by yourself under LFU:online > My examinations > Equivalences.


More information:

How do I register for overall exams?
Perform the following steps to register for an overall exam:
  • Select My Exams > Overall exam registration.
  • Select the study programme for which you wish to register for an exam.
  • Among the exams displayed, select one and click Register.
  • Check the admission requirements (the result of the requirement check is not displayed for REWI overall exams). You can place a "booking request" even if you do not pass the requirement check! (Exception: In the BA Management and the diploma programme International Economic and Business Studies you may register only if you pass the requirement check.)
  • Click Register now.
  • You can view all exam registrations under My overall exam registrations.

More information:

Do I have to take overall exams?

Overall exams can be found for the most part in law and economic studies. Please consult the exam regulations in your curriculum to learn if you have to take overall exams.


More information:

What is a list of equivalences?

A list of equivalences helps you transfer exams from one study programme to another or from an earlier version of curriculum to the current version. In the list "old" and "new" exams are displayed for the sake of comparison.

Ex. 1: You enrolled the bachelor's programme Management and Economics in the winter semester 2010. In the winter semester 2012 a change of curriculum took place. The list of equivalences informs you that you can transform the module Introduction to Economic Sciences into the module Introduction to Management according to the new version of the curriculum.

Ex. 2: You have been studying the diploma programme International Economic and Business Studies and you have now enrolled the bachelor's programme Management and Economics. The list of equivalences tells you that you can have the course PS Information Systems recognised for the bachelor's programme.
Lists of equivalences will normally be published in the appendix to the curriculum. The list usually consists of the following parts:

  • Introduction: This part specifies which versions of curriculums will be dealt with in the list.
  • Table: The left side sports the exams according to the original curriculum. On the right side you find the exams which could be the result of a transfer or recognition.

More information:

How can I transfer my exams in case of a modification of my curriculum?

Please perform the following steps:

  • Click LFU:online > My examinations > Equivalences.
  • You will be presented with the lists of equivalences that are available for your active study programmes.
  • Select one item and click Continue.
  • On the following page, in the left column, you can see all examinations successfully passed by you, and in the right column LFU:online lists the suggestions for the transfer.
  • Note: In case of unclear or wrong suggestions please refer to the Examinations Office.
  • Click Select to confirm a suggestion.
  • You will be handed to the next page.
  • Check your selection. If there are several options for the transfer, tick the checkbox which suits you best.
  • Click Save to confirm your decision.
  • Note: This step has not yet created the new exam. So far this is only the confirmation to select a suggestion.
  • You will be guided back to the overview page; your selection is now highlighted in green.
  • Click Edit to change your selection or Unselect to undo this selection.
  • Click Create to finally create the exams according to your selections.


Note: Once the results have been created, you can no longer revoke your decision!
  • Go to LFU:online > My examinations > Exam results to have a look at the newly created exams.
  • Click Details to go to the details panel.

More information:

How can I have exams recognised from one study programme to another one?

Go to LFU:online > My examinations > Equivalences to have exams recognised from one study programme to another one. The workflow is the same as for the transfer of exams within one curriculum.

More information:

What can I do in the LFU:online section Equivalences?

Go to LFU:online > My examinations > Equivalences to transfer exams from an ealier version of curriculum to the current version or to have exams recognised from one study programme to another.

More information:

The suggestions in the list of equivalences are wrong, what can I do?

In case of unclear or wrong suggestions please refer to the relevant Examinations Office.

More information:

I have a problem with equivalences. Who can help me?

In case of unclear or wrong suggestions please refer to the relevant Examinations Office.

More information:

Organisational stuff

Where can I get the user credentials for LFU:online?
  • You are a student or employee of the University of Innsbruck
    Students get their user credentials upon their admission in the Admission Department and employees receive the documents by mail at their work place. For questions concerning your user credentials please contact the ZID-service of the IT centre (ZID).

  • You are neither student nor employee of the University of Innsbruck
    Please create a LFU:online account to get your user credentials. You can then log in with your user name (i.e. your email address) and your password.

    Forgot your password?
    If you have forgotten your password, enter your email address and you will be sent a link to create a new password.

    Change password
    After logging into LFU:online you can create a new password which has to be used from the next session on.

    Change email address
    After entering a new email address you will receive a link to activate the new email address.

More information:

Where can I submit my application for a research enhancement scholarship or an academic excellence scholarship?

Under LFU:online > My forms > Create new > Application for a research enhancement scholarship/ Application for an academic excellence scholarship you can complete and submit an application to the College Service Centre.


More information:

Where can I submit my application for student leave of abscence?

Under LFU:online > My forms > Create new > Application for student leave of absence you can complete and submit an application to the Admission Department.


More information:

Where can I submit my application for tuition fee reimbursement?

Under LFU:online > My forms > Create new > Application for tuition fee reimbursement you can complete and submit a request to the Admission Department.


More information:

Where can I submit my application for the exemption from tuition fees?

Under LFU:online > My forms > Create new > Application for the exemption from tuition fees you can complete and submit an application to the Admission Department.


More information:

Where can I submit my request to close a study programme?

Under LFU:online > My forms > Create new > Request to close a study programme you can complete and submit a request to the Admission Department.


More information:

How can I sign up for the academic ceremony (Sponsion/Promotion)?

Under LFU:online > My forms > Create new > Registration for the academic ceremony you can sign up for the academic ceremony. The registration is forwarded to and processed by the Admission Department.


More information:

How can I apply for admission to a master'sprogramme?

If you have completed a bachelor's programme at the University of Innsbruck, you may apply online for admission under LFU:online > My forms > Create new > Application for admission to a consecutive master'sprogramme. The application must be submitted during the admission period (until the end of the extended admission period).


More information:

How can I subscribe to a student newsletter?

You can subscribe to university newsletters through LFU:Online > My profile > System settings. Simply check the boxes next to the respective newsletters and click Save.


More information:

How can I unsubscribe from a student newsletter?

You can unsubscribe from university newsletters through LFU:Online > My profile > System settings. Simply uncheck the boxes next to the respective newsletters and click Save.


More information:

How can I export my course dates to Outlook or iCal?
Export course dates to Outlook or iCal
  • Go to LFU:online > Courses > My course bookings.
  • At the end of the list click the link Export as iCalendar (.ics).
  • Select the courses you wish to export. Bookings with the status booking confirmed or booking request are checked by default.
  • Please perform the following steps depending on your calendar programme:


  • Export to Windows/ Outlook:
    • Click the button Export (.ics).
    • Save the file to your computer.
    • Start Microsoft Outlook.
    • Select File > Import/Export.
    • Select the action Import iCalendar or vCalendar files (.vcs).
    • Click the button Next.
    • Locate and select the previously saved .vcs file.
    • Click OK.

    Export to MacOS/ iCal:
    • Start iCal.
    • In LFU:online click the button Export (.ics).
      This automatically sets the focus to iCal.
    • Select the calendar into which you wish to import the dates.

Export course dates from the course catalogue
  • Select a course under LFU:online > Courses.
  • Click the link Details.
  • Please perform the following steps depending on your calendar programme:


  • Beim Export in Windows/ Outlook:
    • Click the link Export as iCalendar (.ics) for any of the dates.
    • Save the file to your computer.
    • Start Microsoft Outlook.
    • Select File > Import/Export.
    • Select the action Import iCalendar or vCalendar files (.vcs).
    • Click the button Next.
    • Locate and select the previously saved .vcs file.
    • Click OK.

    Export to MacOS/ iCal:
    • Start iCal.
    • Click the link Export as iCalendar (.ics) for any of the dates.
      This automatically sets the focus to iCal.
    • Select the calendar into which you wish to import the dates.
How can I pay my tuition fee?

You may pay your tuition fee by the following means:

  • With your student card and a cash card at a service point.
  • With a payment form stating the correct customer code.

The exact amount of fees to be paid (incl. tuition fee, student union fee and accident and liability insurance fee) is displayed under LFU:online > My profile > My tuition fee. Students whose tution fee depends on the stipulated duration of their studies will see all their study programmes and the overall duration of studies of each programme.

Your study programmes will be enrolled as soon as the tuition fee has been received by the University of Innsbruck. This may take several days due to delays in bank transfers. Please refer to the Admission Department in case of problems.


More information:

Which functionality is provided by the service points?

The service points offer you the following functionalities:

  • Pay tuition fee
  • Print validity date

Pay tuition fee:
You must pay the tuition fee during the admission period The tuition fee may be paid at a service point with your student card and a cash card. On paying the tuition fee all your study programmes will be registered and the validity date of your student card will be renewed.

Print validity date:
On selecting Print validity date the new validity date will be printed on your student card if the University of Innsbruck has already received your tuition fee.

Using the service points:
Insert your student card and use the manual to select buttons (no touch screen). Please pay attention to the ATM's display when paying the tuition fee by cash card.

Service points locations:

  • Innrain main building: ground floor and downstairs in front of the Admission Department
  • Innrain Geiwi: ground floor
  • Technikerstra�e: former faculty office
  • SOWI: ground floor, next to the Examinations Office

More information:

Is there a place to print out LFU:online documents for free?

There are several PC terminals and printers on campus which can be used to print documents from LFU:online for free:

  • Institute of Computer Science: downstairs at the byte bar
  • Innrain Geiwi: downstairs in front of computer room 3
  • Innrain main building: downstairs in front of the Adminission Department
  • Sowi: next to the service points

How can I change my address?
  • You are a student of the University of Innsbruck
    Under LFU:online > My profile > Personal data > Edit data you can check and change the data stored in the official student register. Please make sure that the postal addresses are correct and complete so that you will receive mail sent by postal services. By clicking the button Edit data you may edit your study and home address. You can find Austrian cities and ZIP codes by clicking Search and entering the ZIP code or the city. For all other changes in your personal data refer to the Admission Department.

  • You are an employee of the University of Innsbruck
    Please use the forms provided by the Personnel Department.

  • You are neither student nor employee of the University of Innsbruck
    Under LFU:online > My profile > Personal data you can check and change the data that you entered when you created your LFU:online account. You can change your email address and password under LFU:online > My profile > Account data.
What are the system requirements to use LFU:online?

LFU:online runs on all up-to-date web browsers. Thanks to responsive design, LFU:online is also optimised for use on mobile devices.

More information:

Where can I get help if I have a problem with LFU:online?

The LFU:online team strives to solve your problems with LFU:online. Please complete the support form with a detailed description of the problem - we will make an effort to help you as quickly as possible.